Privacy Policy
Your privacy matters to us. Learn how we protect your data.
Last updated: October 15, 2025
Last updated: October 15, 2025
When you create an account with Pharmnow, we collect:
Name, email address, and phone number
Delivery address and location data
Payment information (credit/debit card, mobile money)
Date of birth and gender (for prescription verification)
To fulfill your medication orders, we collect:
Prescription information uploaded by you or your healthcare provider
Medication history and refill preferences
Pharmacy preferences and medication allergies
Communications with pharmacists through our chat feature
We automatically collect certain information when you use our app:
Device information (type, operating system, unique identifiers)
Log and IP address, access times, app failures (and)
Location data (with your permission) to find nearby pharmacies
Cookies and similar tracking technologies
We use the information we collect to:
Process and deliver your medication orders – Coordinate with pharmacies and delivery services
Verify prescriptions – Ensure prescriptions meet requirements and prevent errors
Facilitate secure messaging with licensed pharmacists
Improve our services – Analyze usage patterns to enhance user experience
Send important notifications – Order updates, refill reminders, and service announcements
Prevent fraud and abuse – Protect users and comply with legal requirements
Provide customer support – Respond to your questions and resolve issues
Pharmnow will never sell your personal or health information to third parties for marketing purposes.
We may share your information only in the following circumstances:
We'll share information when you explicitly authorize us to do so.
We work with trusted partners who help us operate our services:
Partner pharmacies (to fulfill your prescriptions)
Payment processors (to process transactions securely)
Cloud hosting providers (to store data securely)
Analytics providers (to improve our services)
All service providers are contractually obligated to protect your information and use it only for specified purposes.
We may disclose information if required by law, regulation, legal process, or government request, including:
Compliance with valid legal processes
Protection of our rights, property, or safety
Prevention of fraud or illegal activities
Emergency situations involving health or safety
We take the security of your personal and health information seriously:
Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
Access controls: Strict authentication and authorization protocols
Regular audits: Third-party security assessments and penetration testing
Employee training: All staff undergo HIPAA and security training
Incident response: 24/7 monitoring and rapid response procedures
You have the following rights regarding your personal information:
Request a copy of your personal data
Update inaccurate or incomplete information
Request deletion of your account and data
Export your data in a portable format
To exercise these rights, contact us at: privacy@pharmnow.health
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Account information: Retained while your account is active
Prescription records: Retained for 7 years (as required by law)
Transaction records: Retained for 7 years (for tax and legal purposes)
Usage data: Typically retained for 2 years for analytics purposes
Pharmnow is not intended for use by children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
Posting the updated policy with a new "Last Updated" date
Sending an email notification to your registered email address
Displaying a prominent notice in the app
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@pharmnow.health
Phone: 1-800-PHARMNOW
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